Insights & Articles
Notes on cloud platforms, program management, and software delivery
AI Agents Need an Audit Trail, Not Just a Login
As AI agents start working in the same browsers and apps as employees, security teams need to see what they actually did, not just that they signed in. Notes on treating agents as a new kind of user.
Windows 10 ESU Year Two: What a Stalled Migration Program Is Telling You
A year after Windows 10 reached end of support, many organizations are deciding whether to pay for a second year of Extended Security Updates. What the leftover devices say about the migration program.
Annual Planning Without the Theater: A TPM's Playbook
Annual planning season tends to produce long decks and short memories. How I approach it as a TPM: start from real capacity, plan the dependencies, and leave room for what you can't predict.
The Browser Is Now the Front Door: Securing Work on Unmanaged Devices
Contractors and BYOD users reach corporate apps from devices IT doesn't own. Where secure enterprise browsers fit next to VDI, and how to roll one out without breaking work.
The Hidden Cost of Shadow IT in Regulated Industries
Shadow IT in regulated industries isn't just a governance headache - it's a compliance risk that grows quietly until an audit finds it.
Incident Management Is a Team Sport, Not a War Room
War rooms feel decisive but often create chaos. Structured incident response - clear roles, documented runbooks, calm communication - works better every time.
Multi-Cloud Is a Situation, Not a Strategy
89% of enterprises use multiple cloud providers. Most don't have a multi-cloud strategy - they have a multi-cloud situation. Notes on the difference.
Citrix Platform Flex: What It Actually Means for Enterprise Desktop Delivery
Citrix launched Platform Flex - a persona-based DaaS model. What changes operationally and what the trade-offs look like from the inside.
What the AWS Outage Taught Us About Resilience Planning
AWS US-East-1 went down. Again. The real lesson isn't "go multi-cloud" - it's that most resilience plans are untested.
AI Agents in the Enterprise: The Gap Between Demo and Production
80% of enterprises have an AI agent in production. Only 31% have one that works at scale. Notes on why, and what it takes to close the gap.
Platform Engineering Is Eating DevOps
80% of software orgs will have a platform team by end of year. What that shift means for infrastructure coordination and the TPM role.
Cloud Costs Are Going Up. Now What?
Cloud spending hit $129B in Q1. AI infrastructure is driving prices up for everyone else. What enterprise infra teams should do about it.
Observability for Distributed Teams: What Actually Matters
Notes on building observability that works across distributed teams. Alert fatigue, metric ownership, and why the "single pane of glass" didn't survive.
Scaling Cloud Infrastructure: Lessons from Enterprise DaaS Deployments
Keeping DaaS infrastructure running at scale across multiple clouds, including capacity planning mistakes that cost us real money.
Agile at Scale: Running SAFe Across Distributed Engineering Teams
Rolling out SAFe across engineering teams at Citrix. What worked, what didn't, what I'd do differently.
Release Engineering for Zero-Downtime Deployments
How we approached continuous deployment on a platform with strict uptime requirements, covering strategies for maintaining a low failure rate at high deployment frequency.
The TPM's Guide to Dependency Management at Scale
Cross-team dependencies are one of the most common causes of program delays. This article covers a systematic approach to identifying and resolving them early.
The Future of DaaS and VDI: Trends Reshaping Enterprise Workspace Delivery
Where desktop virtualization is headed - edge computing, AI provisioning, and zero-trust architectures.
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